Contact Us

Last updated September 20, 2026

Our customer support team can assist with product questions, order updates, address corrections, cancellations, deliveries, returns, refunds, and product concerns.

Business Information

Trading name: Joma Shop
Legal operator: BERRYCO LLC

Business and customer service address:
12510 W. Airport Blvd.
Unit C01-Ba
Sugar Land, Texas 77478
United States

Email: support@thejomashop.co
Phone: +1 (601) 342-0260

Contacting Customer Support

For order-related enquiries, please include:

• Your full name

• Your order number

• The email address used for the order

• A clear explanation of your request

• Photographs or video where the issue involves damage, leakage, packaging, or an incorrect item

We aim to respond within two business days. Response times may be longer on weekends, public holidays, or during unusually busy periods.

Returns

Do not send a product to the business address or any other address without written return authorization. The correct return location may depend on the product and fulfillment location. Unauthorized returns or returns sent to the wrong address may be delayed, refused, or returned to the sender.