Return and Refund Policy

Last updated September 20, 2026

Fragrances are personal-use products whose condition and authenticity controls can be affected once a seal is broken or the product is sprayed. This policy therefore limits voluntary returns to unopened products while preserving any rights that cannot lawfully be excluded.

Return Request Period

To request a return, email support@thejomashop.co within 15 calendar days after recorded delivery. Include the order number, the item to be returned, and the reason for the request. A return is not approved until we issue written authorization and return instructions.

Conditions for an Eligible Return

A voluntary return may be accepted only when the product is:

• Unopened, unused, and unsprayed

• In its original sale condition with all seals, cellophane, labels, inserts, gifts, and packaging intact

• Free from damage, alteration, odor transfer, writing, or customer-applied labels

• Suitable for resale after inspection

• Returned under valid authorization to the address provided by customer support

Opening a box, removing cellophane or a security seal, spraying or testing a fragrance, or altering its packaging makes a voluntary return ineligible unless the product was delivered damaged, defective, or incorrect and the opening was reasonably necessary to identify the issue.

Change of Mind and Fragrance Preference

A dislike of the scent, change of mind, accidental order, duplicate purchase, gift rejection, longevity concern, projection concern, skin-chemistry difference, or no longer wanting the product does not automatically qualify an opened or used product for return, exchange, or refund. Customers should review fragrance notes, concentration, size, and product condition before ordering.

Sale and Final Sale Items

Products marked sale, clearance, discounted, promotional, or final sale are not eligible for a voluntary return, exchange, refund, or cancellation. This restriction does not remove any remedy required by law for a product that is materially defective, damaged in transit, or not the item ordered.

Damaged Leaking Broken or Incorrect Items

Contact support@thejomashop.co within 24 hours after delivery when a product arrives damaged, leaking, broken, materially defective, incomplete, or different from the item ordered. The 24-hour notice helps us preserve carrier and supplier evidence; it does not limit a non-waivable legal right.

The claim should include:

• The order number and a description of the problem

• Clear photographs or video of the product and defect

• Photographs of the shipping carton, internal packaging, and shipping label

• A photograph of the batch code or identifying label where relevant

Keep all products and packaging until we complete the review. Our standard remedy for a verified damage, leakage, breakage, shortage, or wrong-item claim is replacement. If replacement is unavailable or another remedy is required by law, we may issue a refund or provide another lawful remedy. We may require return of the affected item at our expense when safe and lawful to ship.

Authenticity Concerns

An authenticity concern must identify specific, objective evidence. Packaging variation, reformulation, batch variation, fragrance color, cap fit, cellophane style, scent development, longevity, or projection alone may not establish that a product is inauthentic. We may request detailed photographs, batch information, the complete product, and packaging for investigation. Do not discard or alter the item while the review is open.

Return Shipping

For an approved voluntary return, the customer is responsible for return postage and any required carrier-compliant packaging. Original shipping charges are non-refundable unless required by law or the return resulted from our error. Use a trackable method and keep proof of shipment. The customer bears responsibility for the parcel until it is received at the authorized return location.

Because fragrance may be regulated for transport, do not mail or ship a return until we provide instructions. The business address shown on the website is not automatically the return address.

Inspection and Refunds

A refund is considered only after the returned product has been physically received and inspected. If approved, we will issue the refund to the original payment method within 3 to 5 business days after inspection. A bank, card issuer, or payment provider may require additional time to post the credit.

We may deny a refund for a return that is opened, sprayed, used, altered, incomplete, damaged after delivery, sent without authorization, or materially different from the condition described in the return request, subject to applicable law.

Exchanges

We do not guarantee direct exchanges. When a voluntary return is approved, the customer may place a separate order for the preferred item. Verified damaged or incorrect orders are handled under the replacement process above.