Shipping policy

Shipping Policy

Last updated September 20, 2026

This Shipping Policy explains how Joma Shop, operated by BERRYCO LLC, processes and delivers fragrance orders. Delivery estimates are not guarantees and may be affected by carrier operations, weather, security screening, hazardous-material restrictions, and events outside our reasonable control.

Order Processing

  • Standard processing normally takes 3 to 5 business days after payment verification.

  • Express processing, when offered and selected, normally takes 1 to 2 business days after payment verification.

  • Weekends and public holidays are not business days.

  • Carrier transit time begins after dispatch and is separate from processing time.

If we cannot ship within the time stated at checkout or otherwise promised, we will provide a delay notice with a revised shipment date and any cancellation or refund option required by applicable law. A cancellation caused by our inability to ship within the promised period will not be subject to the $20 cancellation deduction.

Delivery Estimates

Any delivery window shown at checkout, in an order confirmation, or by a carrier is an estimate. A shipping method described as express refers to the service selected and does not guarantee delivery on a particular date unless we expressly confirm a guaranteed service in writing.

Fragrance Shipping Restrictions

Many fragrances contain alcohol and may be regulated as flammable liquids for transportation. A carrier may require ground service, special packaging, or routing restrictions. Some destinations, air services, military addresses, post office boxes, and international locations may be unavailable for particular fragrance products. If a selected method cannot lawfully or safely carry the order, we may use an eligible alternative, contact the customer, or cancel the affected item and refund the amount paid for it.

United States and International Orders

Our primary shipping area is the United States. International orders are accepted only when we approve them before purchase or when checkout expressly offers delivery to the destination. International availability may vary by product because fragrance transport and import rules differ by country.

The customer is responsible for accurate recipient information and, unless checkout states otherwise, any import duty, tax, brokerage fee, customs charge, or local handling fee. We are not responsible for delays caused by customs or for a shipment refused because the customer did not pay required destination charges. Mandatory consumer rights remain unaffected.

Address Accuracy

Customers must provide a complete and accurate shipping address. Contact us immediately if an address is wrong. We cannot guarantee a change after fulfillment begins. If a parcel is returned, redirected, or reshipped because of an incomplete or incorrect address, the customer may be responsible for the carrier's additional charge and a new shipping fee unless the error was ours.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking scans may take 24 to 72 hours to appear after a label is created. Label creation does not always mean that the carrier has completed its first physical scan.

Delivered Missing or Damaged Parcels

If tracking shows delivered but the parcel cannot be located, check the delivery area, household members, neighbors, reception desk, and carrier notice before contacting us. We may ask the carrier to investigate. For visible transit damage, leakage, broken bottles, missing items, or an incorrect item, contact us within 24 hours of delivery and keep the product, packaging, shipping carton, and label while the claim is reviewed.

Contact

Shipping questions may be sent to support@thejomashop.co or raised by phone at +1 (601) 342-0260.